PRE-ORDER is when an item is out of stock. Please email firstname.lastname@example.org with a screen shot of the out of stock item you would like to order.
PRE-ORDER garments take an estimated 2-3 WEEKS to be produced (not including weekends) or bank holidays etc. Sometimes due to extraneous factors e.g. delay in postal services or worldwide issues e.g. COVID-19, PRE-ORDERS can take a couple days longer.
Sophia Alexander The Collection will not be held responsible for any delays out of our control *mentioned above*. This is very unlikely to happen, but can occur so please order in advance.
PRE-ORDERS CANNOT BE CANCELLED under any circumstance once production has started as it is a made to order service.
PRE-ORDERS are exchange only for *CREDIT* as they are made to order. Credit is store credit which can be used on IN STOCK items only. Should your pre-ordered item be unsuitable, please return including your returns form using the instructions provided.
The returned pre-order must reach us 14 days from the date you received the item in order to receive a credit note. Returns out of this period will be denied and the customer will be required to cover returns postage to receive the item back.
Lots of Love,
Sophia Alexander x